Shipping & Returns

Delivery

We ship to Australia only. Delivery is free on every order — no delivery charge is added at checkout. Orders are dispatched from China with an estimated 7–12 business days in transit after dispatch; remote areas and customs checks can take longer. Tracking is shared after dispatch. For a previous purchase, refer to the delivery details in your order confirmation.

Dispatch & tracking

Orders are prepared for dispatch once payment is confirmed. We share tracking details by email after your parcel is handed to the carrier. If tracking has not arrived within 3 business days of your order confirmation, email hello@softayo.com with your order ID.

Returns

Unused items in original condition can be returned within 7 days of delivery. Email hello@softayo.com (or WhatsApp) first for a return address and RMA — please don’t ship returns without confirmation. After we receive and inspect the return, we refund the original payment method within 7 business days. Return shipping: Softayo covers manufacturing defects or transit damage; the buyer pays return postage for change of mind. If we have not shipped yet, you can cancel for a full refund to the original payment method. Change-of-mind returns must be unused and complete; window covers must also be uncut. These conditions do not restrict your rights for faulty, damaged or misdescribed goods under applicable consumer law.

How to return

1. Email hello@softayo.com with your order ID and why you want to return.

2. Wait for an RMA and the return address. Do not post the parcel first.

3. Pack the product and original packaging.

4. Ship with tracking.

5. After we receive and inspect it, we refund the original payment method within 7 business days.

Faulty or damaged items

If an item arrives damaged, faulty or not as described, email hello@softayo.com first with your order ID and photos. We will arrange a replacement or refund, including return postage where the item is faulty, damaged or misdescribed.

Your consumer rights

Nothing on this page excludes, restricts or modifies any consumer guarantee or other right that cannot be excluded under applicable law, including the Australian Consumer Law.