Softayo brings together practical pieces for rest, everyday kitchen routines, life with pets and personalised gifts. Product pages explain what is included, fit or size information, and delivery details. Our current products ship from China to Australia. Personalised products have an additional production stage, explained before ordering. For help with a new or previous purchase, contact us with your order number.
Questions & order help
- Where does Softayo ship?
- Our current range of rest essentials, kitchen accessories, pet accessories and personalised gifts is available for delivery to Australia. Prices are in Australian dollars (AUD). We continue to support previous purchases.
- How long does delivery to Australia take?
- Ready-made products ship from China with free standard Australian delivery, estimated at 12–20 business days after ordering. The personalised book embosser needs up to 15 business days for production after proof approval, plus an estimated 12–20 business days for delivery. Proof discussion, remote areas and customs delays may add time. Check your product page before ordering for a particular date.
- How do I track my order?
- Use Track order with your order details. For help, email hello@softayo.com with your order number.
- What about returns or a previous purchase?
- Email hello@softayo.com with your order number and photos where relevant. Contact us for return instructions before sending anything back. We continue to help with orders for discontinued products.