Agreement
By placing an order on this site you agree to these terms. Product specifications and available delivery destinations are shown on each product page.
Orders & pricing
Prices and currency are shown on each product page and at checkout. Current Australia products are priced in Australian dollars (AUD). We may refuse or cancel orders that appear fraudulent, mispriced, or out of stock. Payment is processed by Stripe (or other providers we enable).
Shipping
Destinations and delivery estimates depend on the product. Our Wraparound Sleep Mask and Portable Blackout Kit: free standard delivery from China to Australia, estimated 12–20 business days after ordering. Remote areas and customs delays may take longer. For a previous purchase, refer to the delivery details in your order confirmation.
Returns & refunds
Unused items in original condition can be returned within 7 days of delivery. Email hello@softayo.com (or WhatsApp) first for a return address and RMA — please don’t ship returns without confirmation. After we receive and inspect the return, we refund the original payment method within 7 business days. Return shipping: Softayo covers manufacturing defects or transit damage; the buyer pays return postage for change of mind. If we have not shipped yet, you can cancel for a full refund to the original payment method. Change-of-mind returns must be unused and complete; window covers must also be uncut. These conditions do not restrict your rights for faulty, damaged or misdescribed goods under applicable consumer law.
How to return
1. Email hello@softayo.com with your order ID and why you want to return.
2. Wait for an RMA and the return address. Do not post the parcel first.
3. Pack the product and original packaging.
4. Ship with tracking.
5. After we receive and inspect it, we refund the original payment method within 7 business days.
Sales territory
Product specifications and intended uses are described on each product page.
Limitation
Nothing in these terms excludes, restricts or modifies consumer guarantees or other rights that cannot be excluded under applicable law, including the Australian Consumer Law.
Questions & disputes
Please contact Softayo first so we can try to resolve any concerns. This does not restrict your right to seek remedies available under applicable consumer law.
Contact
Questions about these terms or your order: hello@softayo.com
Last updated: October 29, 2026