FAQ
Shipping, returns, warranty, and overnight safety.
- Where do you ship, and how long does it take?
- Estimated 7–14 business days. Tracking is usually shared within 1–3 business days after payment. All orders include tracking. Free shipping included.
- How do returns work?
- You can return unused items in original condition within 7 days. Email hello@softayo.com first for a return address and RMA — please don’t ship anything back without confirmation. After we receive and inspect the return, we refund the original payment method within 7 business days. Return shipping: Softayo covers manufacturing defects or transit damage; change of mind is paid by the buyer. If we have not shipped yet, you can cancel for a full refund.
- What if my lamp stops working?
- Message us on WhatsApp or email with your order number and a short video or photos. We’ll help troubleshoot and arrange a fair fix or replacement for manufacturing defects.
- What if my order arrives damaged?
- Take clear photos of the packaging and product within 48 hours of delivery, then contact us. We’ll arrange a replacement or refund path — don’t discard the packaging until we confirm.
- Can I leave it on overnight?
- Yes. Softayo lights use low-heat LED built for soft overnight ambience. Keep vents clear and follow the on-box guidance.
Trust & FAQNeed help? WhatsApp Softayo · hello@softayo.com